Welcome to the HP Bootcamp (“HP” or “Our” or “We” or “Us”) website – and thank You for visiting, We hope You enjoy the experience!
These Terms of Use (“These Terms”) are a legal contract between You and HP (collectively, “Everyone”) and govern Your use of this website, as well as other websites that HP may control, and all the text, data, information, software, graphics, photographs, and more (all of which We refer to as “Materials”) that HP and its Subsidiaries may make available to You, as well as any services We may provide through any of Our websites (all of which are referred to in These Terms as “This Website”).
READ THESE TERMS CAREFULLY BEFORE BROWSING THIS WEBSITE. USING THIS WEBSITE INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THESE TERMS. YOU CANNOT USE THIS WEBSITE IF YOU DO NOT ACCEPT THESE TERMS.
Accessing This Website
When You access This Website, You are responsible for complying with These Terms as well as any and all use of This Website through any account that You may setup through or on This Website; some Materials will only be available to You if You have an account. You agree to provide true, accurate, current, and complete information for so long as You use This Website. Because it is Your account, it is Your responsibility to obtain and maintain all equipment, services and software needed for access to and use of This Website as well as paying related charges. It is also Your responsibility to maintain the confidentiality of Your password(s). Should You believe Your password or other security information for This Website has been breached in any way, You must immediately notify Us.
Sometimes, We collect certain personal information about You solely in connection with Your access and use of This Website. HP’s use of that information is governed by the provisions of the HP Online Privacy Statement.
We reserve the right to require that You change Your password or restrict Your access to This Website as We deem reasonably necessary.
Your Permitted Use of This Website
You are invited to use This Website for Your personal and business purposes where you are purchasing HP’s products and services (“Permitted Uses”).
You have no rights in This Website or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of This Website or Materials in any manner.
Unauthorized Use of This Website, Acceptable Use Policy
We authorize Your limited use of This Website. Any other use of This Website beyond the Permitted Uses is prohibited and, therefore, constitutes unauthorized use of This Website. This is because all rights in This Website remain the property of HP.
Unauthorized use of This Website may result in violation of various United States and international copyright laws. We do not want that to happen and, therefore, We have given You examples of things to avoid in Our Acceptable Use Policy found here HP Acceptable Use Policy . You must follow HP’s Acceptable Use Policy whenever you use This Website or any services offered from This Website.
Terminating Your Use of This Website
We or You may terminate Your use of This Website at any time. Your use of This Website will automatically terminate in the event You breach any of These Terms. To clarify:
Unless We otherwise agree with You in writing, We may terminate, suspend, or modify Your registration with, or access to, all or part of This Website, without notice, at any time and for any reason.
You may discontinue Your access to and use of This Website at any time. In the event of an automatic termination for breach, You must immediately destroy any downloaded or printed materials (and any copies thereof).
Disclaimers
THIS WEBSITE IS PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THIS WEBSITE IS WITH YOU.
HP EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND (EXPRESS, IMPLIED OR STATUTORY) WITH RESPECT TO THIS WEBSITE, WHICH INCLUDES BUT IS NOT LIMITED TO, ANY IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS.
THIS MEANS THAT HP DOES NOT PROMISE YOU THAT THE WEBSITE IS FREE OF PROBLEMS. Without limiting the generality of the foregoing, HP makes no warranty that This Website will meet your requirements or that This Website will be uninterrupted, timely, secure, or error free or that defects in This Website will be corrected. HP makes no warranty as to the results that may be obtained from the use of This Website or as to the accuracy or reliability of any information obtained through This Website. No advice or information, whether oral or written, obtained by you through This Website or from HP, its subsidiaries, or other affiliated companies, or its or their suppliers (or the respective officers, directors, employees, or agents of any such entities) (collectively, “The HP Parties”) shall create any warranty. HP disclaims all equitable indemnities.
Limitation of Liability
IN NO EVENT WILL ANY OF THE HP PARTIES BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR (B) DAMAGES THAT ARE MORE THAN ONE HUNDRED UNITED STATES (US$100.00) DOLLARS IN TOTAL (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF REVENUES, LOST PROFITS, LOSS OF GOODWILL, LOSS OF USE, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES), ARISING OUT OF OR IN CONNECTION WITH THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE), WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY AND EVEN IF ANY HP PARTY HAS BEEN ADVISED (OR SHOULD HAVE KNOWN) OF THE POSSIBILITY OF SUCH DAMAGES.
EXCLUSIONS AND LIMITATIONS: Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Therefore, some of the above disclaimers and limitations of liability may not apply to You. To the extent The HP Parties may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the amount of The HP Party’s liability shall be limited to the minimum amount permitted under such applicable law.
Exclusions and limitations
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that any HP Party may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of the HP Party’s liability shall be the minimum permitted under such applicable law.
Other Agreements; Software, Services or Access
HP may provide products (such as hardware or software), services (such as software subscription services, hardware maintenance or repair or software maintenance, installation, or training) or access via This Website under the terms of a separate agreement between You and HP, such as a license agreement or separate terms of sale and warranty terms (each, an “Other Agreement”). HP’s obligations regarding any product, service, or access that it makes available to You under any Other Agreement shall be governed solely by the Other Agreement under which such product, service or access is provided and These Terms shall not be deemed or construed to alter the terms of any such Other Agreement. If there is an inconsistency between These Terms and any Other Agreement, the Other Agreement will control.
For example, the use of any software that is made available to download from the HP Websites (“Software”) is governed by the terms of the end user license agreement, if any, that accompanies or is included with the Software (“License Agreement”). You may not install any Software that is accompanied by or includes a License Agreement unless You first have agreed to the License Agreement. If there is no License Agreement, then These Terms will govern Your use of that Software.
HP May Modify This Website
HP reserves the right to modify, suspend, or discontinue This Website at any time without notice to You. We would, however, like You to be aware of the following:
HP may make changes to the This Website, or to the products, services and prices described in This Website, at any time without notice.
This Website may be out of date and HP makes no commitment whatsoever to update This Website.
Information published on This Website may refer to products, programs, or services that are not available in your country.
We suggest You consult Your local HP business contact for information regarding the products, programs and services that may be available to You via This Website.
Your Submission(s) to This Website
Certain areas of This Website (e.g., chat rooms, customer ratings, review areas, community and support forums) may permit You to submit feedback, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials (each, a “User Submission”). You agree that You are solely responsible for all of your User Submissions and that any such User Submission is considered both non-confidential and non-proprietary. Further, HP does not guarantee that You will have any recourse through HP or any third party to edit or delete any User Submission You have submitted.
By submitting any User Submission, You represent and warrant that:
By submitting a User Submission, You grant to HP an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide, royalty-free license (sublicensable through multiple tiers) to:
Use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display Your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed;
Use, (and permit others to use) Your User Submission in any manner and for any purpose (including, without limitation, commercial purposes) that HP deems appropriate in its sole discretion (including, without limitation, to incorporate Your User Submission or any modification thereto, in whole or in part, into any technology, product, or service);
Display advertisements in connection with Your User Submissions and to use Your User Submissions for advertising and promotional purposes.
HP may, but is not obligated to, pre-screen User Submissions or monitor any area of This Website through which User Submissions may be submitted. HP is not required to host, display, or distribute any User Submissions on or through This Website and may remove at any time or refuse any User Submissions for any reason. HP is not responsible for any loss, theft, or damage of any kind to any User Submissions. Further, You agree that HP may freely disclose your User Submission to any third party absent any obligation of confidence on the part of the recipient
Intellectual Property Rights
HP respects the intellectual property rights of others, and We ask You to do the same. HP may, in appropriate circumstances and at our discretion, terminate service and/or access to This Webite for users who infringe the intellectual property rights of others. If You believe that your work is the subject of copyright infringement and/or trademark infringement and appears on this Website, please let Us know by following the procedures found here Claims of Infringement on HP Websites.
Links To Third-Party Websites
We think links are convenient, and so We have provided links on This Website to third-party websites. If You use these links, You will leave This Website. HP is not obligated to review any third-party websites that You link to from This Website, does not control any of the third-party websites, and is not responsible for any of the third-party websites (or the products, services, or content available through any of them). Thus, HP does not endorse or make any representations about such third-party websites, any information, software, products, services, or materials found there or any results that may be obtained from using them. If You decide to access any of the third-party websites linked to from This Website, You do so entirely at Your own risk and You shall be deemed subject to the privacy policies and terms and conditions for those third-party websites; These Terms are not applicable to Your use of any such third-party websites.
Linking To This Website
Again, because We think links are convenient, We allow You to create links to This Website from other websites. Unless an express agreement states otherwise, You must comply with the following terms and all applicable laws if You provide anyone with a link to This Website:
Trademarks
HP Inc. has rights in the registered trademarks, HP and the HP Logo (shown below), as well as other registered and unregistered trademarks.
You may use HP trademarks, in text, to refer fairly and accurately to HP, its products and its services, subject to the guidelines below.
The HP Logo is reserved for use by HP and those HP partners and licensees that have a written agreement with HP that specifically authorizes logo use. No other use of HP logos is permitted.
You may not use HP trademarks in a manner likely to mislead consumers as to your relationship with HP, as to HP’s sponsorship or endorsement of your company, products or services, or as to the origin of your products or services. Any use of HP trademarks that is likely to confuse or mislead the public is unlawful and expressly prohibited.
Trademark Use by Authorized HP Partners and Licensees
If you have an existing relationship with HP, please adhere to the specific trademark use guidelines and terms provided in your written agreement.
If you are an HP Partner First partner please refer to the following links for additional information, including trademark guidelines specific to your HP Partner
First program:
HP Partner First program: http://www.hp.com/partners/us
If your existing agreement with HP authorizes you to display HP trademarks, but does not contain specific trademark use guidelines, please follow the trademark use guidelines on this page.
If you have questions you should contact your account representative or other HP business contact.
HP General Trademark Guidelines
The following general trademark guidelines are intended for use by companies who are authorized users of HP’s trademarks, including for example HP’s partners, licensees, alliances and authorized resellers under contract with HP.
HP does not use or require the use of trademark symbols, legends or acknowledgements with HP trademarks, unless otherwise agreed in writing.
HP trademarks should be presented as adjectives modifying generic nouns; for example: HP computers, HP support services, LASERJET printers.
Do not use variations, plural or possessive forms of HP trademarks.
Do not use HP trademarks in a manner likely to mislead or confuse the public as to the origin of any goods or services, or as to sponsorship or endorsement by HP.
Do not use HP trademarks to make false statements about HP or its products or services.
Do not incorporate HP trademarks in your trade names, business names, product names, service names, social media user names, or domain names.
Do not adopt or imitate HP’s distinctive product designs, product packaging, trade dress, advertising materials, slogans, taglines or website layouts.
When referring to HP in formal documentation (i.e., annual reports, financial reports) the full name HP Inc. is preferred. In other contexts, HP is preferred.
Additional Guidelines for Authorized Users of the HP Logo
IMPORTANT: THIS DOCUMENT DOES NOT AUTHORIZE LOGO USE. IN ORDER TO DISPLAY THE HP LOGO, A SEPARATE, WRITTEN AGREEMENT WITH HP IS REQUIRED AND THE AGREEMENT MUST SPECIFICALLY AUTHORIZE LOGO USE. SUCH AGREEMENTS ARE ONLY MADE AVAILABLE TO SELECT PARTNERS AND LICENSEES.
HP recognizes that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers and partners worldwide. As a global organization, with legal entities, business processes, management structures, and technical systems that cross international borders, we strive to provide protections across all of our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures. As used in this statement, terms such as “we,” “us,” “our,” and “Company” refer to HP branded companies and current and future affiliates, as defined by local law (herein “HP”). Contact information for HP’s Privacy Office appears in the Exercising Your Rights & Contacting Us section below.
This Privacy Statement (sometimes known as Privacy Policy as prescribed by local law), informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data, including information that may be collected from your online activity, use of devices, and interactions you have with HP offline, such as when you engage with our customer support representatives. This Privacy Statement applies to all of our services and is intended for our audience located in the United States, as well as HP-owned websites, domains, services (including device management), applications, subscriptions (i.e., Instant Ink) and products, and those of our subsidiaries in the United States (collectively “HP Services”), in the consumer context or while interacting with HP as a corporate customer. For certain HP Services we may provide you with additional privacy information that supplements this Statement. Supplemental Statements for specific products and services can be found here. If you are not located in the United States, HP provides the Service to you under the HP Worldwide Privacy Statement or the Mainland China Privacy Statement.
This Privacy Statement does not apply to HP employees or former employees as it does not cover employment related data, nor to any personal data we process on behalf of our business customers when we provide services. The contracts we have with our business customers control how we process your personal data in this context. If you are a customer, employee, or contractor of one HP’s business customers and have questions about your personal data we recommend that you contact HP’s business customer in the first instance and, if needed, will provide assistance to them in responding to your questions.
Throughout this document references to ‘’local law’’ or ‘’applicable law’’ refer to US Federal law, US State privacy laws and local laws applicable to where you reside in the United States.
Our Privacy Principles
We have an accountability-based program, and we are committed to the following principles, which are based on internationally recognized frameworks and principles of privacy and data protection:
LAWFULNESS, FAIRNESS & TRANSPARENCY
We process personal data in accordance with local law and with transparency and fairness to you. Our data processing activities are conducted: 1) with your consent; 2) in order to fulfill our obligations to you; 3) for the legitimate purposes of operating our business, advancing innovation and providing a seamless customer experience; or 4) otherwise in accordance with law.
NOTICE & CHOICE OF DATA USE
We are transparent and provide clear notice and choice to you about the types of personal data collected and the purposes for which it is collected and processed. We will not use personal data for purposes that are incompatible with these Principles, our Privacy Statement or specific notices associated with HP Services.
DATA ACCESS
We provide you with reasonable access along with the ability to review, correct, amend or delete the personal data you have shared with us.
DATA INTEGRITY & PURPOSE LIMITATION
We only process personal data for the purposes described at the time of collection or for additional compatible purposes in accordance with local law. We take reasonable steps to ensure that personal data is accurate, complete and current and we only collect personal data which is relevant and limited to what is necessary for the purposes for which it is collected. We will keep personal data for no longer than is necessary for the purposes for which it was collected and then, unless legally required to keep longer, we will securely delete or destroy it.
DATA SECURITY
To protect personal data against unauthorized use or disclosure we implement strong information security controls in our own operations and offer market-leading products and solutions with high levels of data security protection.
ACCOUNTABILITY
As an accountable organization, we have appropriate policies and procedures that promote good practices, which, taken as a whole, allow us to demonstrate our capacity to comply with applicable privacy laws.
Personal data will only be shared with third parties and processors (often referred to as service providers or contractors) with whom we have a business relationship or manage or support certain aspects of our business operations on our behalf. All parties are obligated by contract, as required by law or regulation, to provide equivalent levels of protection and follow our HP’s privacy policies and practices for handling personal data.
RECOURSE, OVERSIGHT & ENFORCEMENT
We are committed to resolving any concerns regarding your personal data. We voluntarily participate in several international privacy programs that provide recourse to individuals if they feel HP has not adequately respected their rights in accordance with applicable laws.
International Data Transfers
As a company, it is possible that any information you provide may be transferred to or accessed by HP entities worldwide to perform processing activities such as those described in this Privacy Statement in connection with your use of our products and services. If we do so, we will address any applicable legal requirements on international transfers between countries such contractual mechanisms or and international privacy programs set out below, to ensure that any transferred personal data remains protected and secure, wherever it may be. Depending on your country of residence to such transferred data, the different privacy programs below may apply based on applicable law (listed purely in alphabetical order):
APEC CROSS-BORDER PRIVACY RULES
HP’s privacy practices described in this Statement comply with the APEC Cross Border Privacy Rules System (“CBPR”), including transparency, accountability, and choice regarding the collection and use of your personal data, as well as the Privacy Recognition for Processors system (“PRP”). The CBPR and PRP certifications do not cover information that may be collected through downloadable software on third-party platforms. The APEC CBPR and PRP systems provide a framework for organizations to ensure protection of personal data transferred among participating APEC economies. More information about the APEC framework can be found here.
If you have an unresolved privacy or data use concern related to HP’s APEC Certification that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge).
BINDING CORPORATE RULES
HP’s Binding Corporate Rules (“BCR”) ensure that personal data transferred from the European Economic Area (“EEA”) is adequately protected while being processed by any of HP’s global entities in accordance with applicable laws. HP transfers of personal data from the EU are conducted in accordance with the following approved BCR:
HP’s BCR for Controller (“BCR-C”) – Effective in 2011, HP’s BCR-C covers transfers of the personal data of existing and prospective HP consumer customers, as well as HP employees and job candidates as job candidates.
HP’s BCR for Processor (“BCR-P”) – Approved by the majority of Data Protection Regulators in the EEA and Switzerland, effective in 2018. HP’s BCR-P is available to HP’s enterprise customers to facilitate the transfer of their personal data from the EEA.
More information about our BCRs can be found here.
EU-US PRIVACY SHIELD
Although not used for data transfers as of July 16th, 2020, HP complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries. HP has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov
In compliance with EU-US Privacy Shield Principles, HP commits to resolve complaints about your privacy and our collection or use of your personal data. European Union individuals with inquiries or complaints regarding this privacy policy should first contact the HP’s Chief Privacy and Data Protection Officer.
HP has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
If your complaint is not resolved through the above channels, under limited circumstances you may be able to invoke binding arbitration before a Privacy Shield Panel.
HP is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission, or any other U.S. authorized statutory body.
The following list includes all HP entities covered by Privacy Shield:
PrinterOn America Corporation; HP Inc; Hewlett-Packard World Trade, LLC; HPQ Holdings, LLC; Compaq Information Technologies, LLC; Indigo America, Inc; Hewlett-Packard Enterprises, LLC; HPI J1 Holdings LLC; HP R&D Holding LLC; HPI Federal LLC; HPI Brazil Holdings LLC; HPI Bermuda Holdings LLC; HP Hewlett Packard Group LLC; Hewlett-Packard Company Archives LLC; HP US Digital LLC; HP Jade Holding LLC; HP Health Solutions Inc; HP Licensing Holding LLC; HP USA Manufacturing LLC; HP Technology Holdings LLC; Teradici Inc; Hewlett-Packard Development Company, L.P; Tall Tree Insurance Company.
How We Use Data
We collect, use, disclosure, and otherwise process personal data as defined by applicable law to manage your relationship with HP and HP Services and to better serve you when you are using HP Services by personalizing and improving your experience. We use and otherwise process your data for the following business purposes:
CUSTOMER EXPERIENCE
Providing you with a seamless customer experience by maintaining accurate contact and registration data, delivering comprehensive customer support, through a number of mediums including online message and chat centers such as chatbots, communicating with you about offering products, services, subscriptions and features that may interest you and enabling you to participate in contests, outbound satisfaction calls and surveys, customer incentives, benefits, and loyalty rewards. We also use your data to deliver a tailored experience, to personalize the HP Services and communications you receive and to create recommendations based on your use of HP Services.
TRANSACTION SUPPORT
Assisting you in completing transactions and orders for our products or services, administering your account, processing payments, arranging shipments and deliveries and facilitating repairs and returns.
PRODUCT SUPPORT & IMPROVEMENT
Communicating to you to inform you or make you aware of non-transactional. Product features not addressed through Customer Service or Administrative Communications. These include features to improve the performance and operation of our products, solutions, services and support, including warranty support and timely firmware and software updates and alerts to ensure the continued operation of the device or service. For more information, please see the section on Information Automatically Collected.
ADMINISTRATIVE COMMUNICATIONS
Communicating with you about HP Services. Examples of administrative communications may include responses to your inquiries or requests, service completion or warranty-related communications, safety recall notifications, communications required by law or applicable corporate updates related to mergers, acquisitions, or divestitures.
SECURITY
Maintaining the integrity and security of our websites, products, features and services and preventing and detecting security threats, fraud or other criminal or malicious activity that might compromise your information. When you interact with us, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data. We may also maintain additional security measures, such as CCTV, to safeguard our physical locations.
BUSINESS OPERATIONS
Conducting ordinary business operations, verifying your identity, making credit decisions if you apply for credit, conducting business research, analytics, planning and strategy, corporate reporting and management, sales related activities, staff training and quality assurance purposes (which may include monitoring or recording calls to our customer support) and outreach.
RESEARCH & INNOVATION
Innovating new and existing new products, features and services using research and development tools and incorporating data analysis activities.
MARKETING AND ADVERTISING
Providing personalized promotional offers (in accordance with your Privacy Preferences) on HP Services through e-mail, SMS/text-messages, in application marketing and third-party platforms and other selected partner websites (for example, you might see an advertisement for a product on a partner site that you have recently viewed on an HP site). In accordance with your stated communication preferences, we may also share some of your information with selected partners, marketing service providers and digital marketing networks to present advertisements that might interest you in other sites or mobile applications.
COMPLIANCE WITH LAW
Compliance with applicable laws, regulations, court orders, government, and law enforcement requests, to operate our services and products properly and to protect ourselves, our users, and our customers and to solve any customer disputes. The information collected may also be used to investigate security incidents and potential breaches of personal data, notify individuals and third parties of the breach and to prepare to defend lawsuits.
ARTIFICIAL INTELLIGENCE / MACHINE LEARNING
As user interfaces become more complex and personalized, HP may use data to allow devices to better tailor services towards a customer in terms of the way information or tasks are presented. For example, using body and biometric data (with your consent) to enhance customer experience around our products and services, such as device security and virtual reality applications.
SERVICE DELIVERY
Where automatic data collection is strictly necessary for providing HP Services or delivering a product that you have requested. Without the collection of telemetry (such as Printer Usage Data) and personal data we cannot provide certain services of functionality we have agreed to provide to the customer. In addition, we may use automatic data collection to support and improve HP Services and support business operations relating to HP Services.
ACCOUNT MANAGEMENT
When using our products and services, including our online stores, you may create sign in credentials or an account with HP. When you create these credentials with your e-mail address and password, a unique identifier is created that allows you to use the same credentials for all our services. Depending on the Services you are engaged with, the information associated with your credentials or account may also include delivery address, payment card information and history, details of purchased and connected devices, device and connection settings, device service usage data, as well as your preferences for recommendations and offers from HP.
Examples of categories of personal data will be found and described in the next section, but see our Data Collection and Use Matrix to find a quick-reference guide to know how we use this data in relation to our purposes and with whom we share your data.
What Data We Collect
Personal data is any information that personally identifies you or from which you could be identified either directly or indirectly. We may collect your personal data through your use of HP Services or during interactions with HP or HP representatives.
The categories of personal data we collect from you depends on the nature of your interaction with us or on the HP Services you use, but may include the following:
INFORMATION COLLECTED ABOUT YOU
Contact Data – We collect personal and/or business contact information including your first name, last name, mailing address, telephone number, fax number, email address and other similar data and identifiers.
Payment Data – We collect information necessary for processing payments and preventing fraud, including credit/debit card numbers, security code numbers and other related billing information.
Account Data – We collect information such as how you purchased or signed up for HP Services, your transaction, billing and support history, the HP Services you use and anything else relating to the account you create.
Location Data – We collect geolocation data when you enable location-based services or when you choose to provide location-related information during product registration or when interacting with our website. Location data might be used when the consumer is in need for technical support for services or products. In some cases, location data is used to provide product-specific functionalities such as “Find My Headset”, which requires that specific location data from the device on which the application is installed is logged. No location data is logged unless you elect to turn on this functionality in said products.
Security Credentials Data – We collect user IDs, passwords, password hints, and similar security information required for authentication and access to HP accounts.
Demographic Data – We collect, or obtain from third parties, certain demographic data including, for example, country, gender, age, preferred language, and general interest data.
Preferences – We collect information about your preferences and interests as they relate to HP Services (both when you tell us what they are or when we deduce them from what we know about you) and how you prefer to receive communications from us.
Social Media Data – We provide social media features that enable you to share information with your social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. We encourage you to review the privacy policies and settings on the social media sites you use to make sure you understand the information that is collected, used, and shared by those sites.
Body and biometric Data – When you use our products, you might provide us with information about your body, such as your height or weight, or gait to create personalized objects with our 3D Print technology. With your permission, some of our products may collect biometric information (such as a fingerprint) to perform functions on the device.
Other Unique Identifying Information – Examples of other unique information that we collect from you include product serial numbers, information you provide when you interact in-person, online or by phone or mail with our services centers, help desks or other customer support channels, your written, voice or video responses to customer surveys or contests or additional information you have provided to us to facilitate delivery of HP Services and to respond to your inquiries. If you apply for instant credit, we may ask you to provide additional personal data such as salary, government-issued identification number, banking/financial account information, and other information (for example from credit reporting agencies) for authentication purposes and to verify credit worthiness.
Specific HP-Service Data Collection – Select HP Services, such as HP Gaming and Immersive Applications may collect additional types of data to enable functionality and specialized features. To learn more about a specific HP Service, please click here.
INFORMATION AUTOMATICALLY COLLECTED
Printer Usage Data – We collect printer usage data such as pages printed, print mode, media used, ink or toner cartridge type (in particular, whether non-original cartridges, or cartridges with a non-HP chip or electronic circuitry are used), file type printed (.pdf, .jpg, etc.), application used for printing (Word, Excel, Adobe Photoshop, etc.), file size, time stamp, and usage and status of other printer supplies. We do not scan or collect the content of any file or information that might be displayed by an application.
Device Data – We collect information about your computer, printer and/or device such as operating system, firmware, amount of memory, region, language, time zone, model number, first start date, age of device, device manufacture date, browser version, device manufacturer, connection port, warranty status, unique device identifiers, advertising identifiers and additional technical information that varies by product.
Application Data – We collect information related to HP applications such as location, language, software versions, data sharing choices and update details. In cases where we incorporate technologies from third parties, data may be shared between the third party and HP and appropriate notice will provided at the application level.
Performance Data – We collect information regarding the performance of individual device hardware components, firmware, software, and applications. Examples of the data we collect include information relating to memory and processor performance, environmental conditions and systems failures, printing events, features, and alerts used such as “Low on Ink” warnings, use of photo cards, fax, scan, embedded web server, and additional technical information that varies by device.
Website Browsing Data – We collect information about your visits to and your activity on our HP websites, applications or websites “powered by” another company on our behalf including the content (and any ads) that you view and interact with, the address of the website from which you arrived and other clickstream behavior (such as the pages you view, the links you click or which items you’ve added to your shopping basket). Some of this information is collected using cookies, web beacons, embedded web links and similar technologies. To learn more, please read our Use of Cookies and other Technologies Statement.
Anonymous or Aggregated Data – We collect anonymous answers to surveys or anonymous and aggregated information about how our HP Services are used. In certain cases, we apply a process of de-identification or pseudonymisation to your data to make it reasonably unlikely to identify you through the use of that data with available technology.
Please note: Some web browsers incorporate “Do Not Track” features. Currently, no industry standard exists for handling “Do Not Track” requests, therefore at this time, our websites may not respond to “Do Not Track” requests or headers from these browsers.
INFORMATION FROM THIRD-PARTY SOURCES
We collect data from the following third parties:
Data brokers, social media networks and advertising networks – Commercially available data such as name, address, email address, preferences, interests, and certain demographic data. For example, personal data may be collected when you access our applications through social media logins (i.e., logging in to our applications using your social media credentials) or third-party platform credentials. The basic details we receive may depend on your social network or third-party platform privacy settings.
HP Partners – If you purchase HP Services from an HP partner, we may receive certain information about your purchase from that partner. We may also receive cookie data and insights.
Fraud prevention or credit reporting agencies – Data collected to prevent fraud and in connection with credit determinations.
HP Enterprise Customers – In order to provide certain HP Services at an enterprise level, your business contact data may be provided to HP by a designated entity within your business or enterprise (such as a member of your IT department).
Analytics Providers – We also receive non-personal data, such as aggregated or de-identified demographic/profile data, from third-party sources including selected partners and companies that specialize in providing enterprise data, analytics, and software as a service.
In order to ensure data accuracy and offer a superior customer experience by providing you with better personalized services, content, marketing and ads, in some cases we link or combine the information that we collect from the different sources outlined above with the information we collect directly from you. For example, we compare the geographic information acquired from commercial sources with the IP address to derive your general geographic area. Information may also be linked via a unique identifier such as a cookie or account number.
Where necessary, we obtain information to conduct due diligence checks on business contacts as part of our anti-corruption compliance program and in accordance with our legal obligations.
IF YOU CHOOSE NOT TO PROVIDE DATA
You are not required to share the personal data that we request, however, if you choose not to share the information, as permitted by local law, in some cases we will not be able to provide you with some HP Services, certain specialized features or be able to effectively respond to any queries you may have.
Sensitive Data
In certain situations, some personal data we collect may be considered sensitive as defined by local law. We will always ensure that such processing is lawful as outlined in this Privacy Statement and as otherwise permitted by law or as permitted with your consent and implement robust measures to protect such information. To the extent, we use or disclose your sensitive personal data for purposes other than those permitted by applicable law, you have the right to limit the use and disclosure of your sensitive personal data on a going-forward basis at any time as set forth in applicable law. When contacting HP through its channels, please refrain from communicating sensitive personal data or any other personal data that is not necessary.
You may request that we limit the processing of your sensitive personal data (if any, and as permitted by applicable law) Opt-out by using our web form at HP’s Chief Privacy and Data Protection Officer.
Children’s Privacy
Unless otherwise stated for a specific product or service, HP Services are made for the general public and are not directed at children (as defined by the U.S. Children’s Privacy Protection Act, COPPA, and applicable local law). If we do so, HP will collect personal data from children with the previous consent of their parents or legal guardians or as otherwise permitted by applicable law. If HP becomes aware of data belonging to a child, HP will process children’s personal data as sensitive personal data and comply with special rules regarding sensitive personal data in accordance with applicable law. If you are a parent or guardian and you believe we have inadvertently collected information from your child or used/shared information from your child through our products and services without your consent, please contact us at HP’s Chief Privacy and Data Protection Officer and we will remove the data to the extent required by applicable law.
How We Retain and Keep Your Data Secure
To prevent loss, unauthorized access, use or disclosure and to ensure the appropriate use of your information, we utilize reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. HP retains data as required or permitted by law and while the data continues to have a legitimate business purpose.
When collecting, transferring, or storing sensitive information such as financial information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorized access, HP Privacy Statement use, or disclosure. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as later versions of the Transport Layer Security (“TLS”) protocol.
As part of real-time payment processing, we also subscribe to fraud management services. This service provides us with an extra level of security to guard against credit card fraud and to protect your financial data in accordance with industry standards.
We keep your personal data for as long as necessary to provide you with HP Services, for legitimate and essential business purposes, such as making data-driven business decisions, complying with our legal obligations, and resolving disputes. HP is committed to protecting the privacy of all personal data processed and aims to ensure that personal data is not kept for longer than is necessary for the purpose for which it was collected, held, and processed. The retention periods for HP held personal data vary depending on whether or not that data is held as part of a legally required business record.
Personal Data contained in records, including records relating to customer and vendor transactions, are maintained while active and as required by local law. Personal data contained in non-records is managed in accordance with the Personal Data Retention Policy, which sets retention limits. Following the expiration of the relevant retention period, information is permanently erased and destroyed in a manner where it cannot be reproduced.
At your request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data. Because of the complexity of deleting data from inactive long-term backups, we can’t delete personal data that is inactive. If for any reason the data from backups is restored, we will deidentify or delete the data from active systems.
How We Share Data
We do not, and will not, sell personal data to third parties as the term “sell” is traditionally understood. Nonetheless, in some jurisdictions sharing personal data in a commercial context may be defined as selling personal data. You can find more information on the categories of recipients with whom we have disclosed personal data, by clicking here (during but not limited to twelve (12) months as required by local law). We will only disclose, sell, or share your personal data, when applicable, with the appropriate contractual obligations in place. For more information about the right to Opt-out of sale or share please see the “Exercising Your Rights & Contacting Us” section.
SHARING WITH HP COMPANIES
We may transfer your personal data to other HP entities in the US and worldwide for the purposes outlined in this Privacy Statement in the “How We Use Data” section. To ensure that your personal data is secure and as part of our participation in the APEC Cross Border Privacy Rules, Binding Corporate Rules and Privacy Shield like programs, HP entities are contractually bound to comply with our privacy requirements. Furthermore, our privacy guidelines are communicated to our HP employees on an annual basis as part of our mandatory training.
Where the international privacy programs identified above do not apply, you agree to accept HP’s Privacy Statement when registering a product or for a service, creating an account, or otherwise providing us with your personal data, you consent to the transfer of your personal data throughout the global HP network of entities.
SHARING WITH SERVICE PROVIDERS & PARTNERS
We engage service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the US or in other global locations and may provide services such as credit card processing and fraud management services, customer support, sales pursuits on our behalf, order fulfillment, product delivery, content personalization, advertising and marketing activities (including digital and personalized advertising), IT services, email service providers, data hosting, live-help, debt collection and management, customer satisfaction surveys or support of HP websites. Our service providers and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services as instructed by HP. In some cases, HP might contact you to measure your satisfaction with the delivery of our products and services provided by those service providers and partners.
SHARING OTHER INFORMATION WITH ADVERTISERS
We may also transfer information about you to advertising partners (including the ad networks, ad-serving companies, and other service providers we may use) so that they may recognize your devices and deliver interest-based content and advertisements to you. The information may include your name, postal address, email, device ID, or other identifier in encrypted form. The providers may process the information in hashed or de-identified form. These providers may collect additional information from you, such as your IP address and information about your browser or operating system and may combine information about you with information from other companies in data sharing cooperatives in which we participate. For more information, please read the HP Communications section.
If applicable in your jurisdiction, once you have opted out of the sale or sharing (and as applicable law in your jurisdiction), we will no longer sell or share your personal data with third parties as defined by relevant law (except in an aggregated or de-identified manner so it is no longer personal data), but we will continue to share your personal data with our service providers, which process it on our behalf.
SHARING WITH OTHER THIRD PARTIES
We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts with us); or (iii) insurance providers if you have purchased an insurance policy through us (e.g., Care Packs). If you choose to provide personal data to other companies, that personal data will be handled according to the privacy policy of those companies, which may differ from HP’s policies and practices.
CORPORATE TRANSACTIONS
Circumstances may arise where, whether for strategic or other business reasons, HP decides to sell, buy, merge or otherwise reorganize businesses. In such transactions, we may disclose or transfer your personal data to prospective or actual purchasers or receive personal data from sellers. Our practice is to seek appropriate protection for your personal data in these types of transactions.
COMPLIANCE WITH LAW
We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) enforce/protect the rights and properties of HP or its subsidiaries; or (v) protect the rights or personal safety of HP, our employees, and third parties on or using HP property when allowed and in line with the requirements of applicable law.
Non-Discrimination and Loyalty Programs
We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available on HP Services may change or no longer be available to you as the data might be necessary to provide some functionalities or features.
HP has developed different loyalty programs available for US consumers where they receive benefits for their participation. These financial incentives are not linked to any exchange of personal data, aside from the necessary data to create an account; and therefore, we assign no value to the sharing of personal data.
To enter our Loyalty Programs, you will be informed about the material terms and conditions of participation, and they will be governed by this Privacy Statement. A member can Opt-out of the HP Rewards Loyalty Program at any time
In the event that HP develops a loyalty program based on sharing your personal data, a notice explaining the terms and conditions of the financial incentives will be included in the general participation terms and conditions for the program.
HP Communications
You can make or change your choices regarding subscription or general communications from HP at the data collection point or by using other methods, which are described in this section. These options do not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, driver updates, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.
MARKETING & SUBSCRIPTION COMMUNICATIONS
HP marketing communications provide information about products, services, and/or support and you can select how these communications are delivered – e.g., via postal mail, email, telephone, fax, or mobile device. Marketing communications may include new product or services information, special offers, personalized content, targeted advertising, or invitations to participate in market research or compliance reviews. Subscription communications include email newsletters, software updates, etc. that may be expressly requested by you or which you consented to receive.
You may opt out of receiving these general communications by using one of the following methods:
Select the email’s “Opt out” or “Unsubscribe” link, or follow the instructions included in each email communication.
To unsubscribe from messages delivered to mobile phones, reply to the message with the words “STOP” or “END.”
You can also disable automatic data collection tools, such as web beacons, in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable data collections in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider.
COOKIES AND CHOICES
HP provides you with choices about the setting of cookies and other automatic data collection tools through our Cookie Preferences Center. You can learn more about our use of these tools in our Use of Cookies and other Technologies Statement. You can adjust your preferences by visiting our Cookie Preferences Center.
Exercising Your Rights & Contacting Us
Your Privacy Rights
You have the right to ask us for a copy of any personal data that you have provided to us or that we maintain about you and to request an explanation about the processing, which will detail the categories of personal data, the categories of sources from which the personal data is collected, the purposes for collecting or sharing personal data, the categories of third parties to whom HP discloses personal data, and the specific pieces of personal data HP has collected about you. In addition, you have the right to withdraw any consent previously granted or to request correction, amendment, restriction, anonymization, or deletion of your personal data; and to obtain the personal data you provide with your consent or in connection with a contract in a structured, machine-readable format and to ask us to transfer this data to another data controller.
You also have the right to object to the processing of your personal data in some circumstances, including when we are using your data for direct marketing or to create a marketing profile. Please see the HP Communications Section for guidance on how to manage your preferences for marketing and subscription communications.
You have the right to limit HP’s use and disclosure of sensitive personal data about you for a specific HP purpose that would require you to exercise a right to limit processing (if any, and as permitted by the California Consumer Privacy Act), and the right to obtain information about financial incentives that we offer to you, if any.
In addition to the privacy controls available to you via this Privacy Statement, you can control your device data collection. In some instances, product usage data (not content of files) is collected and processed in order to deliver to you the essential functionality of an HP Service, such as remote printing, Instant Ink or other web-enabled service. You can control device data collection yourself through your device settings and preferences. HP is not in a position to adjust your data collection settings without your active participation. Disabling data collection may affect the availability or functionality of such services. Data collected for the fulfilment of such essential functionality will not be processed for direct marketing purposes. If you need assistance in adjusting your data collection settings, please contact HP Customer Support with your device details.
In certain cases, these rights may be limited, for example if fulfilling your request would reveal personal data about another person or if you ask us to delete information which we are required by law to keep it.
In case automated decision-making occurs, HP will take the appropriate steps to ensure it takes place as required by applicable law.
How to Exercise Your Privacy Rights and Make Your Privacy Requests
To exercise your rights, or if you have any questions or concerns about this US Privacy Statement and our privacy practices, our collection and use of your information or a possible data breach, you can, or by entrusting an authorized agent, submit your privacy requests by clicking on the HP Chief Privacy and Data Protection Officer form.
HP Inc.
Global Legal Affairs
ATTN: Privacy Office
1501 Page Mill Road
Palo Alto, California 94304
USA
You can request us to stop selling or sharing of personal data outside of your browsing activity, by using the”Do Not Sell or Share My Personal Information” request form.
For questions, concerns or complaints related to our participation in the EU-US Privacy Shield or APEC CBPRs, please read about these programs in our International Data Transfers section.
How We Manage your Privacy Requests
Upon receipt of your communication, our representative will contact you within a reasonable time to respond to your questions or concerns. In some cases, we may request further information to verify your identity, complete you request, ask for the service your request refers to, clarify the nature of your request, remedy any deficiencies with your request, or let you know if we need more time, as permitted in applicable law. Please refrain from sending us sensitive personal data.
You can designate someone else to make a request on your behalf. To protect your information, we will ask for a signed permission from you authorizing the other person to submit a request on your behalf. If applicable, we will contact you to confirm that you have provided the authorized agent permission to submit the request before we respond to your authorized agent’s request.
Timing
We will acknowledge receipt of your request within 10 business days after we receive your request. You will receive our response to your request within 45 days of your request, unless we provide you with notice that it will take more than 45 days to respond (in that case, we won’t take more than 90 days to respond).
Supplementary Privacy Notice for California Residents
California “Shine the Light” Privacy Rights
If you are a California resident, the California Consumer Privacy Act (“CCPA”) requires us to provide you with some additional transparency information.
This State Consumer Privacy Notice supplements the transparency information in our Privacy Statement and applies solely to California residents. The Privacy Statement includes what personal data is collected, the source of the personal data, and the business and commercial purposes (as that term is defined by California law) of use, as well as whether HP discloses, sells, or shares that personal data and if so, the categories of third parties to whom it is disclosed, sold and shared (as that term is defined by California law). More information about how HP handles personal data in connection with specific HP services or products can be found here. This Notice does not apply to personal data we collect from our employees or job applicants.
HP does not discriminate in response to privacy rights requests. HP also does not use or disclose sensitive personal data for any purposes that would require a user to exercise a right to limit according to California law.
What Data We Collect About You
HP collects personal data to provide our services and protect and improve the customer experience. To learn more about the categories of personal data we collect, use, disclose, share, sell, or otherwise process, including categories of sensitive personal data, to be collected, please see the “What Data We Collect” section.
How We Use Your Data
HP appreciates that our services are used for purposes of managing the relationship with HP and to better serve California residents by personalizing their experience and interaction with us for which the categories of personal data, including categories of sensitive personal data, are collected, and used. For information on how HP collects, and uses personal data, please visit the “How We Use Data” section.
Categories of Recipients or Third Parties with whom the Information was Disclosed, Sold or Shared
For information on the categories of personal data about California residents and the categories of recipients or third parties to whom the information was disclosed, sold, or shared for the purposes described in the “How We Use Data” section in the preceding twelve (12) months, please see the “How We Share Data” section.
How We Protect Your Data
We will retain the personal data consistent with our internal record-retention policies and for as long as is necessary to provide products and services to California residents or as required by law. Please see “How We Retain and Keep Your Data Secure” for more information on retention of personal data.
Your California Rights
California residents have a right to know, access, correct, limit, and delete their personal data under the California law by exercising their rights directly or through an authorized agent visiting the above “Exercising Your Rights & Contacting Us” section of the Privacy Statement.
California residents can also request us to stop selling or sharing of personal data outside of your browsing activity, by using the “Do Not Sell or Share My Personal Information Request” form. Similarly, California residents can exercise your right to Opt-out of selling or sharing that occurs during your browsing activity in the below “Additional Rights for Certain US States Residents” section.
Our HP US Privacy Statement
We regularly review and update our HP US Privacy Statement to ensure that it reflects our personal data handling and privacy practices and facilitates monitoring of compliance by our California consumers. You can access and receive a copy of our US HP Privacy Statement at any time and free of charge by clicking here.
Additional Rights for Certain US States Residents
California, Colorado, Connecticut, and Virginia privacy laws permit their respective residents to request us to stop selling or sharing their personal data with third parties. If you are a resident of such states, this section applies to any personal data that we collect about you in accordance with your respective state’s privacy laws.
Obtaining Information about the Sale or Sharing of your Personal Data
You can request and obtain from us further information regarding those categories of third parties to whom your personal data was disclosed, sold, or shared (if any, and as defined under applicable law), the purposes for collecting, selling or sharing your personal data, and the categories of personal data disclosed, sold or shared, as provided for in the local law. To make such a request, please contact us by using the HP’s Chief Privacy and Data Protection Officer form.
Your Right to Opt-out
As a Consumer, you have the right to Opt-out, this means you the right to direct HP to not sell or share personal data about you to third parties, as defined by local law, or to stop doing so for the following purposes:
Targeted advertising, cross-context behavioral advertising, or personalized advertising as defined by law in your jurisdiction;
The sale or sharing of personal data as defined by law in your jurisdiction, or
If applicable, profiling in furtherance of automated decisions that produce legal or similarly significant effects concerning you.
As a California, Colorado, Connecticut or Virginia resident, you can also exercise your Opt-Out right of the sale or sharing of personal data in offline scenarios by using the “ Do Not Sell or Share My Personal Information Request” form. In addition, you can exercise this right at any time by visiting the “Your Privacy Choices” link on HP website footer. Similarly, exercising your right to Opt-Out of sale or sharing that occurs during your browsing activity can be accomplished in either of the ways listed below:
Opt-out in Cookie Preference Center: As a California, Colorado, Connecticut, and Virginia resident, in addition to being able to select your preference on which cookies are allowed, you can Opt-out of sale or sharing browsing based personal data by clicking on the “Privacy Preference Center” and changing the setting to “inactive” (by changing the setting to GREY slider) at the “Sell or Share” category. If you choose “inactive”, we will not be able to offer you personalized ads and will not sell or share your personal information with third parties as defined by relevant law. Before selecting “Inactive” at the “Sell or Share” category at the Privacy Preference Center, make sure all cookies have been cleared from your browser.
Cookie Preferences
Universal Opt-out Mechanism (e.g., Global Privacy Control) : If you use a Universal Opt-out Mechanism or Opt-out Preference Signal (as defined in applicable law), including a web browser or extension, we will interpret as Opting-out of the sale or sharing of your personal data with third parties that are in scope of Do Not Sell or Share. Please note that the use of Universal Opt-out mechanism only applies to your browsing activity and not to offline sale or sharing of personal data.
We are committed to process your Opt-out preferences (and as a result, Opt-out of personalized advertising) for the device and web browser from which the Opt-out signal is being made, as it will be tied a specific device ID or browser ID. If you use another device or browser, you will need to Opt-out on each device and browser. If you wish to Opt-out, we recommend that you clear your cookies from your browser first and then select your cookie preferences above. Even when Opted-out, you may still see contextual ads online such as those based on the topic and content of a webpage you visit. Most browsers automatically accept cookies (including some of our third-party analytics providers), but this is typically something you can adjust. Please reference your browser’s settings to adjust your privacy preferences.
Your Right to Appeal
We aim to ensure that your concerns are resolved in a timely and appropriate manner. If we fail to take any action regarding your request to exercise rights or decline to respond, you have, or by entrusting an authorized agent, the right to appeal by using our HP Chief Privacy and Data Protection Officer form. The appeal must describe your request with a detailed summary that allows us to properly understand, evaluate, and respond to it and provide the former case ticket number. Similarly, in case an appeal is denied, you have the right to contact your local Attorney General or dedicated Agency if you have concerns about the result of the appeal, as prescribed by applicable law.
Privacy Rights Reporting Metrics
This section was created to report on the number of privacy requests received from all individuals (including California residents). You can find more information on the number of requests received, complied with in whole or in part, or denied, and the average time to substantively respond every calendar year, as required by the California Consumer Privacy Act here.
Changes to Our HP US Privacy Statement
If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Privacy Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect.